The World Floor Covering Association (WFCA) and Trainingspace™, a DCS Partnership Group™ company, and leading provider of online training to the floor covering industry, have partnered to bring WFCA members online sales training geared specifically to flooring retailers. Click on the course order form to view pricing.
This offer includes the following course series:
click on series name to see course list
- Business Skills Series
- Product Knowledge Series
- Retail Sales Series
- Interview Tools Series
- Design Center Series
- Customer Service Series
- NEW! GreenInside™ Series
- Customized Training
The Business Skills Series encompasses multiple courses that are designed to enhance overall performance for individuals in new home construction, interior design, retail sales and beyond. Courses such as Business in Our Multicultural Society, Marketing to Women and Business Etiquette are valuable to both the novice and veteran business professional.
Click on the course name to see a description.
Course Name |
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| Basic Business Etiquette |  |
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| Marketing to Women | |
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| Business in our Multicultural Society | |
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| Training Solutions: How to Develop Your Own Training Program | |
These in-depth training courses are essential for any professional in the home building and design industries. The Product Knowledge Series was created from our many years of experience in the field and draws from our vast library of product disclosure materials. Carpet, hardwood, ceramic tile, sheet vinyl and natural stone are just a few of the many products that design consultants and sales associates work with every day. The Product Knowledge Series is designed to educate and keep design, retail sales and building professionals current on products in the industry.
Click on the course name to see a description.
Today retail consumers are extremely savvy and are more educated than ever before, partly due to the vast amount of information available to them via the Internet. The Retail Sales Series includes courses such as, Connecting with the Customer, Design 101, Making the Sale on the Retail Floor and The Annual Color Forecast. Together these courses will strengthen any sales professional’s skill set and create satisfied buyers.
Click on the course name to see a description.
Course |
Available Now |
Future |
| Design 101 | |
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| Making Customers | |
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| Sales Management | |
The old adage, “people make the difference” is true. So identifying the right people and bringing them into your organization can and will make the difference between success and failure. We now have a tool that will enable you to efficiently evaluate the skills and experience of prospective employees. Now you can quickly learn what it used to take 90 days to evaluate: does this person really have the skills I need to make my business successful.
Course |
Available Now |
Future |
| Design Center Skills | |
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| Retail Design Skills | |
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| Business Skills | |
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| Product Knowledge | |
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| Word Processing Skills | |
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| Spreadsheet Skills | |
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| Database Skills | |
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| PC Ethics and Security Skills | |
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| Telecommunications Skills | |
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| Hardware and Software Skills | |
New homebuyers who are faced with the challenge of making their house a home require the guidance of a knowledgeable and professional design consulting team. It is the job of this design team to make the process of selecting products-- from countertops, to flooring, to window coverings-- easy, efficient and enjoyable for the homebuyer. This series is designed to expand the design team’s knowledge of the products they work with every day, to sharpen their awareness of color and design theory, to hone their interpersonal skills, sales techniques and, ultimately, to put them on the path to upgrading the sale.
Click on the course name to see a description.
Course |
Available Now |
Future |
| Design Fundamentals | |
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| Interpersonal Skills | |
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| Upgrading the Sale | |
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| Upgrading the Sale Advanced | |
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| Design Center Management | |
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| Design for an Aging Population | |
Providing exceptional customer service helps an organization or an individual build and foster a valuable reputation for dependability and quality performance. The Customer Service Series includes courses that cover the fundamentals, skills and tools needed to provide excellent customer service in today’s competitive marketplace.
Click on the course name to see a description.
Course |
Available Now |
Future |
| The Art of Customer Service | |
The movement to live a Greener life is becoming more influential in every industry, especially industries that center around our homes. GreenInside™ provides information on what it means to be Green, and it offers courses that educate you on Green products, services and certification programs.
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Available Now |
Future |
| Turning Green | |
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| Bamboo | |
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| Cork | |
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| Carpet & Carpet Cushion | |
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| Linoleum & Vinyl | |
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| Hardwood | |
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| Laminate | |
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| Appliances | |
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| Paint | |
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| Countertops | |
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| Lighting | |
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| Plumbing | |
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| Recycling | |
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| Personal Responsibility | |
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| Green in the Workplace | |
Whether you are looking to adapt one of our existing courses or want to develop an entirely new curriculum specifically for your organization, Trainingspace™ is your partner in creating engaging, content-driven, quality online trainings. Our Trainingspace™ products consists of a combination of video from our extensive library (or yours), Flash animation, audio and interactive games and activities. Please contact us for more information.
Course |
Available Now |
Future |
| Customized Training for your Business Processes | |
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